Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

10/14/2024

At the end of the very nice protected bike lane on 3rd Street, buses pull over into the unprotected lane to pick up passengers at this stop, forcing bikers either to stop and wait for the bus again, take their chances on going into traffic and around, or jumping up on the sidewalk. Please ask the buses to either stop in the car lane or extend the protected lane through this bus stop.

Case Date:

10/19/2024

Bus 11 specifically has always had issues with their atlas on 17th route. This time after pulling to the side giving PLENTY of room for the bus to pass, the driver stopped and demanded I park my car so she can have the entire road to herself. The amount of times I’ve almost been hit by this specific bus the past 2 years because the drivers are genuinely horrible I cannot explain. How do these people have B class licenses? This happened at 4:44PM on October 19th. By law I am NOT required to give 2 entire lanes so that a driver that is supposed to be trained to drive on these roads can have it to themselves. I will reiterate, this has happened SEVERAL times. D

Case Date:

6/3/2013

There is a gap with no sidewalk on South Rockport Rd going down the hill after passing CountryView Apts. This is very dangerous, because you have to walk on the road which is on a hill into oncoming traffic to get to the rest of the sidewalk. I use this (broken) sidewalk alot with my children to go to the park. But after a close call of a car swerved to miss us & almost got hit by another car that was coming over the hill. I know alot of people use this sidewalk & its been long over due to be fixed. I hope this & more sidewalks in this area will be on the agenda this year. Thank You

Case Date:

6/13/2013

A large portion of a downed tree is entirely blocking the southernmost end of Georgetown Road in Bloomington. Three residents cannot get out of their driveways and emergency vehicles could not get to the end of the street. Can you send someone very soon this morning to remove the tree?

Case Date:

6/23/2013

The occupants of 521 W. 4th St. leave piles of dirt and trash cans in the 4th Street 7 days a week.

Case Date:

6/26/2013

Plugged street drain on north east side of Smith Rd and Brighton Crest.

Case Date:

7/13/2013

3521 stineycrest dr Basketball goal in street

Case Date:

7/13/2013

Between 902 and 816 w. country club drive, there is a white sedan blocking the pathway. It has been there for 5 days. Thank you

Case Date:

7/19/2013

Over grown vegetation crowding into sidewalk area. I understand it may be a homeowners responsibly, but it has been like this for years. Thank you. Ps north side of Tapp rd.