Case Date:

10/1/2024

As required in compliance with the Americans with Disabilities Act, a personal care attendant (PCA) does not pay a fare when accompanying a BT Access customer on a paratransit ride. However, Bloomington Transit reportedly requires that the PCA must pay a fare when accompanying a BT Access customer on a fixed-route bus. This fare policy creates unfortunate accessibility and financial burdens for BT Access customers. Bloomington Transit should revise this policy to go beyond the minimum and allow PCAs to ride for free on fixed route buses. Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(c)(3), a personal care attendant (PCA) may not be charged a fare for complementary paratransit service. PCAs may be charged a fare on fixed route. While some transit systems go beyond the minimum requirements of the ADA and allow PCAs to ride for free, there is no requirement that they do so.

Case Date:

10/2/2024

A vehicle has crashed into the yellow bollard barricade and the pedestrian sidewalk and broken both of them recently. They are currently a hazard and partially blocking the sidewalk. They need repaired.

Case Date:

12/26/2022

At bottom of driveway is larger patch of frozen water. We have had numerous water lines breaking and wonder if this is another? Ice patch is in curb and in street.

Case Date:

12/28/2022

Where Hopewell and Habitat Street connect - There is water that is frozen all along the street. A main may have broken or it could be coming from the house at the corner W 8th and Hopewell.

Case Date:

12/28/2022

Possible water line break at East Sheridan and South Hawthorne.

Case Date:

12/29/2022

I wish to file a request to the Utilities Dept. to survey the water main line servicing my home and the homes on E. Longview Ave. After two water main breaks in the past thirty days, I believe it would be prudent to survey the line for potential replacement or upgrade as necessary. I understand this survey may take time to allow staff to develop a plan. I hope that you might have equipment to survey to determine if there may be more weaknesses in the line or that a span of the line ought to be replaced. I would guess after two breaks, this request for survey might already be on your to do list at least for Spring 2023. Thank you -

Case Date:

12/31/2022

Water main break? 602 S Ravencrest, 47401

Case Date:

1/4/2023

I noticed a large pothold in the middle of the street on this block this morning. I don't think it was there last night, and it was dangerously large!

Case Date:

1/6/2023

4210 E. Hector Dr. Bloomington, IN 47408 We are having a lot of water issues. In the front driveway, they repaired the water mains in our neighborhood a couple years ago, and when they repaired the road, a ton of water goes from the road , straight down our driveway to the front of our house. It has caused water coming into the basement. And we had to install a drain in our driveway, and it still can't keep up. In our back yard, there is a channel of water (not sure what it's called) by the apartments that causes our back yard to flood. We have a tiny river, but it cannot handle the water that is directed to come right at our back yard. I would like to have an engineer come out and look at the issues and so we can have a conversation about possible solutions. Thanks.

Case Date:

1/9/2023

I have noticed water pooling around the fire hydrant located on Circle Drive and Southdowns for over a week. It doesn’t appear to be water draining from far away, but just around the fire hydrant.