Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.
Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.
Letter from Cheryl Crider-Jackson indicated she was gone 10 days of billing period in August '03. She believes her water usage was too high for that period and would like review by USB Adm. Subcommittee.
Letter from Ms. Henderson stated that she communicated to Util. Dept. personnel several times that she bought property that previous was on auto withdrawal for payment. She states she was assured that the January bill would not be to the account of previous owners. It was sent to wrong account, however. Ms. Henderson states she has had problems with Util. Dept. personnel in getting account straightened many times. Letter was sent to Mayor Kruzan.
Letter states his basement was flooded. Several days later he noticed that toilet was leaking. He turned off that water. He is claiming adjustment on bill for sewage that did not go through drain and a review by USB.
Customer wrote to complain about personnel in Cust. Rel. office and about delinquent bill for a former tenant at 605 N. Fairview (Beatrice Brinkley).
Customer questions $50.00 misc. tap fee charge and requests review by USB Admin. Subcommittee.
Owner wrote re. property at 1104 E. Azalea Lane in Bloomington. Tenant moved leaving large, unpaid bill. Owner does not feel she should be held responsible for bill and request review by USB Subcommittee.
Ms. Rockwood wrote re. 2 properties - 401 S. Dunn and 900 E. 14th. She does not believe she owes amounts for former tenants because she no longer owns property at 401 S. Dunn and she did not receive bills in a timely fashion. She states she is sending check for $466.02 for payment-in-full.
Mr. McCrea states that his bill indicated they used 53,000 gallons during June 2003 because they filled a swimming pool. Mr. McCrea states he has an irrigation meter but feels he would have been charged less if he did not. He states he was told that filling a swimming pool during May is too early, so he filled his pool during this June this year but still got an enormously high bill.