Case Date:

2/5/1997

MS. STOUT CALLED AND SAID THAT SINCE SHE GOT HOME THIS AFTERNOON HER WATER HAS BEEN VERY YELLOWISH AND "YUCKY" LOOKING. WORK HAS BEEN DONE IN THE ADJOINING HOUSE.

Case Date:

12/4/1996

Customer stated that her water does not taste good. Customer was advised there has been a problem with taste in the water caused by lake turnover, but this problem seems to have ended. Customer was asked if she noticed improvement in the water lately. She said "yes." Customer was asked if she would like her water tested. Customer said "no." Customer was advised to call back if taste was not better in a week. Customer said "OK."

Case Date:

11/22/1996

Ms. Weaver called to complain that her water has tasted and smelled muddy and "earthy" for 2-3 weeks. This problem started right after heavy rains.

Case Date:

11/21/1996

Customer called Dillman Rd. WWTP on 11/21/96 and complained that his water tasted "icky" and is cloudy. Customer is a Southern Monroe Water Co. customer. Customer said that Southern Monroe Water Co. had been digging near that property.

Case Date:

3/5/2002

About twice per month customer has brown water. He has to call for a hydrant flushing each time. He is getting very irritated by this inconvenience. He said this started when the plant in that area was closed.

Case Date:

1/17/2001

Customer has seen brown gritty material in her water since 01/01/01. Wants to know if City water is cause. She had a water line break inside the house and had to have water turned off. Problem is likely from the hot water heater caused in that incident.

Case Date:

9/6/2000

Customer said water is leaving pinkish residue on fixtures. SG contacted Dillman Lab to sample.

Case Date:

9/6/2000

Water has had brown color since July.

Case Date:

7/18/2000

Water has a musty smell.

Case Date:

12/4/1999

SG received call from customer on Saturdayam 12/4. Customer said water has had a chemical taste since CBU crews worked on water line last week.