Case Date:

5/6/2002

not sorted; trash mixed in; non-recyclable items

Case Date:

5/6/2002

not sorted; non-recyclable items

Case Date:

5/6/2002

no sticker

Case Date:

5/6/2002

too heavy

Case Date:

5/6/2002

not sorted; trash mixed in; non-recyclable items

Case Date:

5/6/2002

not sorted

Case Date:

5/6/2002

trash mixed in

Case Date:

5/6/2002

faxed lzl/missed pick-up/recycling:

Case Date:

5/8/2002

Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.

Case Date:

5/8/2002

The resident stated that the house on the corner of Park and University is a rental and the grass is approx. 18 inches tall. Caller stated that she believes that the house is owned by Elkins Rentals