Case Date:

5/6/2002

faxed lzl/missed pick-up/recycling:

Case Date:

5/8/2002

Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.

Case Date:

5/8/2002

The resident stated that the house on the corner of Park and University is a rental and the grass is approx. 18 inches tall. Caller stated that she believes that the house is owned by Elkins Rentals

Case Date:

5/13/2002

too heavy; container not drained

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

no sticker

Case Date:

5/13/2002

large item pick-up/missed pick-up/other/ She has 2 old trash cans that she put out for large item pickup/She tried to leave a note that the crews should take the cans - but the rain washed the note away/could we please come back & pick them up?

Case Date:

5/13/2002

missed pick-up/other/faxed 5/13/02 kb/ large items were not picked up today - large items are in cans; cans are marked to be left behind - let us know if there's a problem.

Case Date:

5/13/2002

CLOGGED STORM DRAIN