Case Date:

9/12/2001

PUDDLE OF WATER IN FRONT OF THE WATER METER

Case Date:

9/12/2001

Sewer odor in home.

Case Date:

9/12/2001

Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.

Case Date:

9/12/2001

Tues./ Missed pick-up/other: Has a picknic table that was left out.

Case Date:

9/12/2001

Faxed to Sanit. 9/12/kb: Missed pick-up/other: 3 metal trash can lids - she left a note on cans to take them but no one ever came back for them.

Case Date:

9/13/2001

Landlord has not cut the grass.

Case Date:

9/13/2001

The backyard is full of trash. There are old bed frames and a refrigerator.

Case Date:

9/13/2001

Thurs. Missed pick-up/other/large Item/ She has a oven out by curbside for large item pick-up/ since last week - has not been picked up yet. could someone please pick up today.

Case Date:

9/13/2001

Faxed to Sanit./ Missed pick-up/other: large item; toy car

Case Date:

9/13/2001

Faxed to Sanitation LL Missed pick-up/trash