Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

3/2/2001

Sewer odor in home.

Case Date:

3/1/2001

Missed pick-up/trash: Notice was left & placed right nixt to the trash sticker ( which was not used) The same thing happened last week " If the orange City sticker is not the right sticker what is? AP

Case Date:

2/28/2001

McGerry Appliance junk in the yard cars on blocks trailer on Grimes storing merchandice on the street

Case Date:

2/28/2001

Missed pick-up/trash: Gentry Honours

Case Date:

2/28/2001

Fire Dept. would like for CBU to clean the drain in the floor of the the station on 4th St.

Case Date:

2/28/2001

Sewer odor in home.

Case Date:

2/27/2001

Martin/Other/other: Trash not stickered noticed left. I told Mr Cox if he puts sticker on trash we will pick up. Please check cf

Case Date:

2/27/2001

Missed pick-up/recycling: Cardboard broken down flat & tied w/string. No notice left. Thanks. cf

Case Date:

2/27/2001

Other/Other: Leaf bags not picked up - there are some bags down at Fritz & Glendora