Case Date:

2/20/2002

CUSTOMER SUGGESTS THE RETURN ADDDRESS BE ON THE BILL.

Case Date:

2/20/2002

customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..

Case Date:

2/19/2002

Customer would like for someone to contact him concerning the new way stormwater is calculated.

Case Date:

2/19/2002

Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.

Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

2/18/2002

Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.

Case Date:

2/18/2002

Customer called concerning increase in stormwater charge. Used to be 2.35 is now 19.56. He would like for someone to call him and explain the way stormwater charges are calculated..

Case Date:

2/18/2002

The neighbor states that there is approximately 3 pickup loads of trash in the backyard. There are several car/truck tires in the back. The resident is always working on cars/trucks and when the wind blows the gas fumes come into the neighbor's house. The backyard is almost like a junkyard.

Case Date:

2/18/2002

the yard is very littered the shrubs along the south side of the lot have caught alot of litter.

Case Date:

2/14/2002

Neighbor called says that the yard is a mess with trash, old cars, and tires piled in the yard.