Case Date:

2/3/1997

HIGH BILL

Case Date:

1/21/1997

KAI ROBERTS CALLED ON 1/17/97 TO COMPLAIN OF AN ODD TASTE TO HER WATER. THE WATER IS ALSO SLIGHTLY DISCOLORED. THE APT. MANAGEMENT PUT IN A NEW REGULATOR ABOUT A WEEK BEFORE 1/17/97. CALL WAS TAKEN BY SHEILA McGLOTHLIN AND FAXED TO DILLMAN LAB FOR A TEST.

Case Date:

12/19/1996

Customer complained of flakes or particles in her water for about 1 month and requested that her water be tested.

Case Date:

12/12/1996

Customer called to complain that her water has tasted "moldy" for 5 to 6 months. The water is also cloudy. Customer states that all her neighbors have the same problem.

Case Date:

12/12/1996

Customer complained that her water tastes bad and thnks it is making her sick. Customer would like her water tested.

Case Date:

12/11/1996

Ms. Noel called on 12/11/96 at 2:20 p.m. to complain that her water had a dark yellowish color. She noticed no odor but did not taste the water to see if it tasted peculiar.

Case Date:

12/11/1996

Customer stated there is an excessive smell and taste of chlorine in drinking water. He is allergic to chlorine and would like to have water tested for chlorine level.

Case Date:

12/4/1996

Customer stated that her water does not taste good. Customer was advised there has been a problem with taste in the water caused by lake turnover, but this problem seems to have ended. Customer was asked if she noticed improvement in the water lately. She said "yes." Customer was asked if she would like her water tested. Customer said "no." Customer was advised to call back if taste was not better in a week. Customer said "OK."

Case Date:

12/3/1996

Ms. Mendez called at 7:00 p.m. on 11/25/96 re. the Kimbell residence at 3521 Park Place. She stated there was no problem until 11/25/96 in the a.m. when the odor got really strong with a chlorine odor.

Case Date:

12/3/1996

Ms. Usrecy is concerned about the quality of water. She has developed ulcers in her mouth and lips. She is specifically concerned with the fact that the city does not test water for mold, a substance that produces an allergic reaction in her mouth.