Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

6/25/2002

too heavy

Case Date:

6/25/2002

no sticker

Case Date:

6/25/2002

no sticker

Case Date:

6/25/2002

container not drained

Case Date:

6/25/2002

no sticker; too heavy; can too large

Case Date:

6/25/2002

too heavy; no yardwaste sticker

Case Date:

6/25/2002

no sticker

Case Date:

6/25/2002

no sticker

Case Date:

6/25/2002

no sticker