Case Date:

12/29/1999

Crack in street with water coming up.

Case Date:

12/29/1999

Mr. Resch stated that his cable reception is terrible and has been for some time. Mr. Resch stated that he did not receive a satisfactory response when speaking to customer service. Mr. Resch stated that repair would not be able to come to his home for more than one week and was given a 4 hour timetable for service. March 6,2000: Tech crews worked on the feeder line in Clairmont Place and fixed the problem. A service rep verified this with Mr. Resch.

Case Date:

12/29/1999

Storm inlets stopped up.

Case Date:

12/29/1999

Mr. Chance stated that the new channels have very poor reception. Mr. Chance stated that many of his neighbors have complained of poor reception. Mr. Chance feels that it is terrible that you have to wait for a week for service. Mr. Chance's complaint is long standing problems and long delays for repair. He was contacted on January 3, 2000 by a customer service rep., technicians worked on the feeder line that services Clairmont Place, and Mr. Chance reported that the dignal had cleared up.

Case Date:

12/29/1999

Missed pick-up/trash:

Case Date:

12/30/1999

Missed pick-up/recycling: Failed to put trash outand wondered if could swing by and pick it up?

Case Date:

12/30/1999

Missed pick-up/trash/yard waste: Claims tht sticker bags and 20 gal buckets have been out for two weeks. Asks if they coul be picked up?

Case Date:

12/30/1999

Missed pick-up/trash: Claims that stickered bags and two 20 gals buckets have been at curb for 2 wks. Asks if there is any way to have it picked up?

Case Date:

12/30/1999

Sewer backup.

Case Date:

12/30/1999

Citizen has dropped keys in storm grate.