Case Date:

12/4/2025

I had called the sanitation dept phone number this morning as our yard waste can wasn't collected this week. After listening the to the message about yard waste on the phone automated machine I realized I wasn't sure if pumpkins were collected or if I was over weight on the re usable can. I called to connect to a representative and I regret I didn't get the gentleman's name at aprox 0755 am on 4 dec. He was extremely helpful and I was looking for a place to leave a compliment for dept employees. I don't want to say the bar is low because it devalues my intent but I really appreciate the person answered the phone promptly, inquired into my problem, and immediately offered a solution all while being polite and professional. I wanted to say thanks and thank the employee for their civil service. I'd prefer this not be part of public record or anonymized if used as such. Permission to publish or share any personally identifiable information not granted.

Case Date:

11/24/2025

Recycling truck crew apparently was in such a galopping hurry this morning that they did not take enough time to properly empty our recycling can. Nothing in here is stuck. This is not the first time. They were there because the upper half of the contents of the can was emptied.

Case Date:

11/18/2025

Hello. We provide water at this address for the tenants (there are 3 units in this property) and they let us know they believe one of their trash bins has been stolen. Can this be replaced? If so, what does that process look like? Thank you! Kim Newton Orion Property Management for Van Hoy Properties

Case Date:

11/6/2025

Our recycling was not picked up

Case Date:

10/27/2025

I’m not sure if this issue involves municipal resources, but I have been hearing what I believe to be trash collection happening around 5:30-6 am right around my apartment and it wakes me up in the early morning. Is there any work around for the trash pickup schedule so it does not disturb residents’ sleep at reasonable hours?

Case Date:

10/23/2025

3rd message. i assume at this point that no one is going to pick up my recyclables, can was left half full for second week in a row. was told last week that it was a truck problem, now it appears that you feel i am to blame.

Case Date:

10/22/2025

recycle bin left half full

Case Date:

10/11/2025

recycle bin was stolen

Case Date:

10/2/2025

Not sure what happened this week but recycles were left all over infront of the house. Everything fit in the can appropriately when they were put out last night.

Case Date:

10/2/2025

Not sure what happened this week but recycles were left all over infront of the house. Everything fit in the can appropriately when they were put out last night.