Case Date:

3/27/2018

Dear Madam or Sir, I am writing to complain about two issues: 1) While delivering new garbage and recyclable disposer containers, the truck broke my mailbox. 2) Seems like they delivered a defective recyclable disposer container. One of the wheels fell off. I picked it up and pushed it back in several times. Now, during a pickup - that wheel just disappeared. Perhaps it fell inside the truck. Please help. Arkadev Chatterjea 2551 N Skyline Drive Bloomington, IN 47404

Case Date:

4/2/2018

Dear Ms Carter, Good Morning. Thank you so much-I appreciate the help (Reference uReport Case #163754) I talked to you on last Friday. You asked me about my problems and the same day sent help to (1) fix the wheels of the recycle bin and (2) to fix the mail box and attach it firmly to the stand (the base of the mailbox is broken but that's not creating any problems; moreover, it was a day of constant rain and there was no way to address that) Overall, I am thankful and satisfied. Based on past experiences, getting something done at home has been a real hassle. So, the expectations were about long delay and repeated requests and so on. So, I really appreciate the courteous, prompt and professional service. And, as someone who has been a government employee throughout one's career (I have always taught in public universities), I also feel extra proud. With sincere regards, Arkadev

Case Date:

4/2/2018

Sorry, I forgot to add my contact details (in my previous email). For your records, they are: ARKADEV CHATTERJEA, PhD Visiting Professor of Finance Kelley School of Business, Indiana University Bloomington arkadev@gmail.com | achatter@iu.edu | chatterjea@cornell.edu +1 (607) 319-6511 (Cell) & (812) 856-3323 (Work)

Case Date:

4/16/2018

Good morning.....we are on Monday A schedule pick up. today we had some moving boxes, that were flattened and standing beside the recycling bin, and unfortunately our recycling service did not pick up the boxes. they would not fit inside the bin, due to the measurements of the box. If these won't fit inside the bin, do I have to schedule a large pick up and have them picked up by trash and not recycle them? our address is 709 S. clifton Avenue, bloomington, 47401. Please let me know how to proceed. I would like to recycle the boxes. thank you...Tammy Chatham

Case Date:

4/16/2018

This morning we had trash pick-up and I also had two cans with yard waste. I happened to see that the sanitation workers emptied our neighbor's and our yard waste into the trash truck. Why is that? I was shocked to see that happen.

Case Date:

4/27/2018

Not a huge deal so long as it doesn't keep happening but only half of my cart was dumped in Park ridge East this week. (Trash, recycling was fine) Are they using automatic grabbers now? Please try to make sure it comes out of the can! Thank you

Case Date:

5/3/2018

I live on a corner lot and always bring trash to the "front" for collection. Would it be fine to leave it on the side yard instead since a street is there too for pickup? It's a much shorter drag of the bins there. Thank you.

Case Date:

5/7/2018

It would be useful, and I think easier for the sanitation department, to have an online form to request large item pick up, rather than having to call in. I was hoping to have a large item of trash picked up with my regular trash today, Monday. I called this past Friday, not realizing the sanitation department was closed on Fridays. They called me back today (Monday) and left a message. By the time I was able to call back, it was too late for anybody to pick up the item, so I have to wait until next week.

Case Date:

5/8/2018

The recycling/trash container in front of 430 Kirkwood is broken and filthy. Needs to be replaced. Thanks!

Case Date:

5/18/2018

The yard waste for my neighborhood was not picked up yesterday (or today). Several of us still have our yard waste at the street. Could you look into this issue for us please? Thanks! Travis Thickstun 1707 E. Camby Lane (Bentley Court)