Case Date:

10/28/2024

To Whom It May Concern: I'm writing regarding recycling collection. On a few occasions during the past few months, including today, we have not had recycling picked up. I suspect that it's because our cans have been moved together since we put them out. My wife and I are well aware of the regulations that the recycling and trash cans must be separated on the street. On Sunday evenings, we put the cans out separated by at least six feet, as was the case last night. I came home from work today to find that the recycling was not picked up. Our trash can was moved adjacent to it. I'm not sure if it's because the trash pick up has set our can back too close, if it gets moved when the can falls over into the street when placed back, or if people are moving our cans because they want to park on the block, but this is a problem. I find this regulation of can separation extremely frustrating when we comply with the rules when we put our cans out only to have our recycling not picked up. Please reconsider how this system works. We simply don't have the luxury of time to sit and watch our cans until both have been picked up. We now have a bin full of recycling that will sit for another week with more accumulation occurring and nowhere to put it. We comply with the rules and should not be stuck in these situations simply because the system is too inflexible to handle adjacent bins that get moved after we put them out. Sincerely, Brian Kelly

Case Date:

11/18/2024

Recycling has not been taken by trash service for 2 straight weeks

Case Date:

11/13/2024

trash can on sidewalk on ballentine near hunter

Case Date:

11/19/2024

I thought the city was suppposed to be collecting bagged leaves? I have 8 bags accumulated at the curb but none have been picked up so far. 2927 N Ramble Rd W

Case Date:

11/21/2024

Our trash was not picked up on 11/21/24.

Case Date:

11/19/2024

I have a yard waste cart full of goldenrod seed heads, which I cannot compost. I did not know there was a weight limit. Now what?

Case Date:

12/5/2024

My trash was not picked up. The it is at the end of my driveway. It is properly located. When leaving for work this morning I can see that the lid is flipped backward off the can. My trash is ready to be picked up and still in the can. There are trash cans in my neighborhood, laying on their side and in the road. Also the yellow recycling cans are in the road laying down. When will my trash be picked up?

Case Date:

12/4/2024

We left our recycling bin out as usual for our recycling day today. When the truck arrived we were inside but heard an unusually loud bang. When we went out an hour or so later, our recycling bin was nowhere to be seen. We suspect it somehow got stuck on the truck or "eaten" by it? How do we get it back or replaced? Thank you.

Case Date:

12/5/2024

When my trash was picked up this morning the lid was broken. It has a hole in top about 6 or so inches. Can I get a replacement lid? It’s the gray trash can and everything else is fine.

Case Date:

12/5/2024

When my trash was picked up this morning the lid was broken. It has a hole in top about 6 or so inches. Can I get a replacement lid? It’s the gray trash can and everything else is fine.