Case Date:

12/4/2025

I had called the sanitation dept phone number this morning as our yard waste can wasn't collected this week. After listening the to the message about yard waste on the phone automated machine I realized I wasn't sure if pumpkins were collected or if I was over weight on the re usable can. I called to connect to a representative and I regret I didn't get the gentleman's name at aprox 0755 am on 4 dec. He was extremely helpful and I was looking for a place to leave a compliment for dept employees. I don't want to say the bar is low because it devalues my intent but I really appreciate the person answered the phone promptly, inquired into my problem, and immediately offered a solution all while being polite and professional. I wanted to say thanks and thank the employee for their civil service. I'd prefer this not be part of public record or anonymized if used as such. Permission to publish or share any personally identifiable information not granted.

Case Date:

12/8/2025

It does not appear that any of the recycling bins were emptied in our block (Driscoll between Henderson and S. Dunn).

Case Date:

12/9/2025

Hi, my recycling (and my neighbor's) was not picked up yesterday. There is no waste in the bin. There was nothing in the bin that's not on the list. There are flattened boxes but they are not pizza boxes. What does "not properly sorted"? I truly believe the contents do not weigh more than 40 lobs. The can lid closes, so the can is not overly filled. Please help, thank you.

Case Date:

12/9/2025

Recycling from our home and surrounding properties were not collected on mon. I do not believe the issue is improperly sorted recyclables from multiple properties.

Case Date:

12/10/2025

Recycling not picked up Wed morning. Container knocked over, but recycling still in container. As of now, it is still out on the curb. Thank you.

Case Date:

12/11/2025

The cover of my recycle bin was broken by the garbage truck on Tuesday (Dec, 09), as attached picture shows. Please help to fix it.

Case Date:

12/12/2025

Recycling left on curb in bin on Wed. Could someone swing by and pick it up? Thank you.