Case Date:

12/1/2025

This is another bus stop that I don't understand! The whole structure is surrounded by some kind of green cage material, except for the door which does not face the street. So if you are standing inside the cage, I don't know how well you can see the bus, but the driver certainly cannot see you. Plus, once you've decided it's time to stand up and go, you've got to hustle out of the back and scoot all the way around the structure. If this is not a complete wackadoo design, I would enjoy an explanation. But if it IS wackadoo, please warn the future bus stop installers and perhaps fix this one. It takes up an awful lot of sidewalk real estate to be wrong.

Case Date:

12/1/2025

BT is supposed to install some new bus shelters, so I wanted to discuss the one near the corner of 14th and College Ave. It's more or less brand new and it's really bad in some remarkable ways! 1) When they built it, they built it at least twice. I'm not kidding. They ripped out the concrete pad and started over. I've always wondered why. 2) I like that there is a garbage can, but they installed in on the side of the shelter that the bus approaches from. If you sit on the bench, you can't see the bus approach and I doubt the driver can see you either. 3) It might help to sit on the end of the bench farthest from the garbage but you can't because a couple of months ago, someone vomited on it and the roof of the structure has done a pretty good job of preventing the rain from washing it away. 4) That roof, incidentally, does not do a whole lot to shade me from the early morning sun OR any kind of rain that falls at any angle. Not, of course, that it's possible for many people to stand under that shelter because of that bench you can't sit on. ANYWAY. I'm not begging for an improvement or anything (though I wouldn't turn one down!) but these are all just sort of design and installation issues that I think BT should think about the next time they install a shelter. Thanks!

Case Date:

11/12/2025

I understand Transit is considering eliminating the bus ads that cover the windows. Please expedite this. It’s hard for passengers to read small signs such as street signs through those ads. Covering up the windows make the buses gloomy. And who wants to view the passing world through Ken Nunn’s nose?

Case Date:

10/22/2025

Downtown Bloomington transit station bathroom does not have ADA compliant toilet paper dispenser. It's too far away from toilet. And accessible entrance automatic doors on outside of the building are not working.

Case Date:

9/23/2025

The number two bus is not detouring down first street like it is supposed to. It is traveling north on Rogers and then east on third. This completely bypasses the project school stop, which is used. The bus absolutely CAN make the turn from Rogers onto First despite the driver claiming they cannot. Thank you.

Case Date:

9/19/2025

Trash bin is broken off of the bus shelter mount and is overflowing with trash. It has been like this for a couple of weeks.

Case Date:

9/18/2025

broken bus shelter glass - see photo

Case Date:

8/26/2025

On 8/25/25 the trash can at the bus stop just south of BJ Brewhouse, 411 S College Mall Rd was overflowing and litter on the ground - total eyesore.

Case Date:

8/19/2025

The trash can at the bus stop is overflowing

Case Date:

8/12/2025

The bus stop and shelter located at the Southeast YMCA was removed a few months ago. Recently, the cement pad was "re-laid" in the same location. The shelter has yet to be replaced. Is there a plan to replace the shelter? Thank you. V/r, Mark