Case Date:

2/19/2024

I regret having to reach out to you regarding this bus #1372.  I boarded this bus on the East route of Route 3 this morning at approximately 7:22 AM on February 19, 2024.  I was informed by Mike Clark of Bloomington Transportation who is the operating manager, that the heater was working on that previous checked bus. Yet the heater is either not on, broken or the driver does not knbow how or desire to turn on the heater for the passenger. Furhter more, she informed me that the door heater was on, but that they do not work on some of the buses, as was the case on this bus this morning. There is no need to make passengers suffer like this.  The bus was NOT cold because of opening & closing the doors as MIke Clark previously suggested when I wrote to him regarding this bus.  The heat was simply not coming out of the overhead vents, there was only cold at the vents & the poles for holding onto were cold as well, indicating it had not been on for some time.  The dispatch operator's boss informed me begrudgingly that the bus was in fact bus #1372.  Since the dispatch operator could not be bothered to assist the driver in operating the heater that was alleged to be operating properly according to Mike Clark, I am forced to issue this complaint to the you the City of Bloomington government for heat on the buses in the Winter to be turned on & operating properly for the buses that do not have a heating system functioning or for the bus drivers who feel that we do not need the heat in the Winter. Sincerely, Timothy MacKLenzie

Case Date:

5/31/2024

This light has been out for several weeks and makes it unsafe to walk in this area when it is dark outside. Light is located near the bus lane closest to the Transit Center.

Case Date:

6/17/2024

The street light on S Walnut Street side is out again. The light is closest to the bus lane. The area is extremely dark and makes it unsafe when walking through this area. It was working for a few days and is out again.

Case Date:

6/28/2021

Bus stop on b-line by Kroger seminary square has been trashed. Can someone please clean it up? Thanks.

Case Date:

3/10/2023

I saw several city bus stops with overflowing trash

Case Date:

10/4/2022

I often see trash in or near the bus stop at the Mall (close to one of the former Macy's entrances): plastic coat hangers, beverage containers, empty plastic bags, etc. Can you place a trash can there, like you so magnificently did at the bus stop in front of The Brew House? Thanks!

Case Date:

8/29/2023

Query the status of my request for a trash can at the Bloomington Transit Mall bus stop (Endwright Center entrance). See also cases #181718 from October 4, 2022, and #184137 from June 8, 2023. See attached picture from today, and that was only part of the trash out there. Thank you!

Case Date:

6/12/2023

Maybe Adam Wason, to whom case #184137 has been assigned, could also check out the trash situation at the bus stop on Woodcest, across from the Credit Union, closest to the shops. Passengers are using a shopping cart that was abandoned there as a trash can now! What other proof is needed that a trash can at that bus stop would be very useful.

Case Date:

6/8/2023

Query the status of U-Request #181718, dating from 10/4/2022, about placing a trash can at the City Transit bus stop at the Mall entrance that is closest to the Endwright Center East. There is always trash lying around there. This stop badly needs a trash can.