Case Date:

9/19/2022

Water has been off for over a week, roomate has been in contact with someone trying to turn it back on for days but we are still without water

Case Date:

12/27/2022

The person who is manager of the property has had the water company stop our service for no reason! We have been without water for two weeks now and with the cold weather we are sure the pipes are busted. We just need to be able to pay our bill and have water turned back on!

Case Date:

12/29/2022

I paid my water bill before the date it was due. However, the water stopped running today. It was running fine yesterday, and I’m not sure what happened.

Case Date:

1/7/2023

Water pipe froze and busted over winter break. IU real estate said to let you know so adjustments can be made.

Case Date:

3/28/2023

Water is shut off. Please turn it back on. I will pay the $90 fee

Case Date:

7/8/2023

water was turned off for non-payment while I was out of town, subsequently received a letter that water would be turned off after July 11 if I did not pay. I paid immediately but no one available to turn on because it's a weekend, EVEN THOUGH TURNED OFF BEFORE SHUTOFF DATE??!!!?

Case Date:

8/18/2023

My water utility bill has been paid and I still have yet to get my water cut on. It’s been two days now. Me and my roommates are in school and we are in need of washing ourselves and our clothes. Please make this an urgent matter. With kindness, AG

Case Date:

9/19/2019

I had my water turned off without receiving notification.

Case Date:

9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.