Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

Case Date:

9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

Case Date:

1/23/2022

My water is off

Case Date:

11/22/2021

I need my service turned on immediately

Case Date:

10/26/2021

Shayna Mitchell had my service disrupted and used my identity for service I need assistance getting my service on. Thank you

Case Date:

10/9/2021

I want my service turned back on. Nothing about that even makes sense

Case Date:

10/6/2021

I need my service restored at 623 W Smith Ave Bloomington In

Case Date:

9/20/2021

I need my service restored

Case Date:

9/12/2021

I need my services restored immediately please

Case Date:

9/19/2019

I had my water turned off without receiving notification.