Case Date:

7/18/2024

Hello, I own 1112 S Madison St. The electric supply line to my house runs overground, underneath the limbs of a large oak tree. This is a safety hazard as falling limbs may easily down the line and thus set my house on fire. I've been in communication with Duke energy since February in an attempt to have the supply line put underground. Duke says that ATT first needs to replace the utility pole where my supply line originates. They wouldn't touch the line before the pole is replaced. I have reported the issue to ATT and requested for the pole to be replaced more than two months ago. ATT is not doing anything about it. My contact person, Randy, originally said it would happen within two weeks, and when I called him again a month later he was surprised that it hadn't happened yet. Two weeks later, again nothing has happened. My contact people at Bryan at Duke (812 947 3282) and Randy at ATT (317 966 4152). What can I do when these corporations are unresponsive and not taking steps to replace the pole or put my supply line underground? It is a hazard and needs to be addressed, and I am frustrated by the lack of response or initiative by ATT and DUKE. Thanks, Vera Flocke