Case Date:

10/21/2008

had 20 bags out. says crew missed. crew says they didn't miss. called here; did not like response so called mayor's office. did courtesy pick up on 10/18.

Case Date:

3/16/2009

trash here and along s pinewood. Will need to go to the Assessor's office to get owner information.

Case Date:

10/6/2009

phoned in stating we missed trash. snedegar construction had cul-de-sac blocked off doing excavating work; unable to get through to pick up. resident phoned p.w.d, mayor, my office to complain. got trash on 10/1. resident was only one on cul-de-sac who had anything setting out to be picked up; had stated we missed whole block.

Case Date:

7/1/2010

Tenant, Carolyn, called to say she has complained about vines growing up to her 2nd floor apt. Las month when she went to the office to pay her rent she asked again to cut the vines that are taking over her deck. The office told they would not be cutting the bushes below because there is a nest of snakes. Left msg at landlord office of appt. at 3:00 on 7/2/2010

Case Date:

11/11/2010

one of the crew saw the yard waste was missed and radioed the office we radioed the proper crew and they picked it up

Case Date:

11/24/2010

Courtesy Pick up. stated we missed; called mayor's office. matt got on 11/19. resident calls in frequently stating we miss their trash, recycle and yard waste a lot. is habitual with oversized containers, late set outs.

Case Date:

1/5/2011

Courtesy Pick up. Resident called in and YELLED at me because he was missed, 950 went back and they said it had to be late set out, because they got the one across the street and his next door neighbor. Res said we should have an emergency plan since we have the Christmas tree pickup going on, and we were short handed, was going to call the Mayor's office, I gave him the # to the OOTM. I told him it would be today or by Thurs. We got today.

Case Date:

3/7/2011

Courtesy Pick up. didn't get magnet; was not aware of change to bi-weekly pick up. phoned mayor's office too; I let intern know I'd get it resolved.

Case Date:

9/7/2011

caller said a refrigerator has been outside his door for about 3 weeks. he has called the office but no help. he says bugs are starting to come out of the door and it is beginning to stink. the refrig belongs to the former tenants

Case Date:

12/29/2011

Resident called in complaining that her recyclables had not been picked up again and stated that it must be a personal vendetta against her. I spoke with the crew on that route and they had written resident up. Crew also advised that resident usually does not sort recyclables and that they have spoken with resident about it several times and have also done several courtesy pickups. Resident wanted a courtesy pickup done today but I advised that we could not do one. She stated that she would be contacting the Office of the Mayor to make sure that new people pick up her recycling.