Case Date:

10/4/2001

Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.

Case Date:

10/3/2001

faxed 10/3/01 /Missed pick-up/yard waste: (Kensington Subdivision)

Case Date:

10/3/2001

too heavy

Case Date:

10/3/2001

non-recyclable items

Case Date:

10/3/2001

not sorted

Case Date:

10/3/2001

no sticker

Case Date:

10/3/2001

no sticker

Case Date:

10/3/2001

in plastic bags

Case Date:

10/2/2001

no sticker

Case Date:

10/2/2001

no sticker