Case Date:

6/16/1998

p,b

Case Date:

6/15/1998

Police Dept. reports trash along the road in the 200 block of E. Dodds St.

Case Date:

6/15/1998

s

Case Date:

6/15/1998

p,c,g,s,b

Case Date:

6/15/1998

p b

Case Date:

6/15/1998

missed pick-up/trash

Case Date:

6/15/1998

missed pick-up/trash

Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.

Case Date:

6/12/1998

Objects to new BT Access scheduling system. Not enough communication with riders. Regular users of system need predictability. BT has not shown compassion or attention to the concerns that they've been given.