Case Date:

5/13/2002

WATER METER IS LEAKING ALL OVER THE YARD AND UP TO THE HOUSE

Case Date:

5/13/2002

NEEDS SOME YARD WORK DONE AROUND THE METER PIT

Case Date:

5/13/2002

SEWER BACKK-UP INTO BASEMENT

Case Date:

5/13/2002

CLOGGED STORM DRAIN

Case Date:

5/13/2002

MANHOLE IS FULL

Case Date:

5/13/2002

STORM GRATE IS BROKEN

Case Date:

5/13/2002

CLOGGED STORM DRAIN

Case Date:

5/13/2002

STORM DRAIN IS CLOGGED

Case Date:

5/13/2002

CITY DID WORK IN THE AREA LAST YEAR AND NOW HIS LAWN IS SLOPED AND GROUND CAVED INTO DRAINAGE DITCH.

Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.