Case Date:

4/15/2019

Water has strong sulfur smell. This has been occurring for several months, and I will be moving into the house and using the water very soon.

Case Date:

5/17/2019

For the past week, our water from the tap has tasted "fishy" and has an unpleasant odor. What is it? How long will it continue? Is there anything we can do to get rid of it or minimize it?

Case Date:

5/17/2021

Low water pressure

Case Date:

7/11/2024

After this last boiled water advisory I am having the same problem as I did after the first one that happened a couple of months ago--still after a couple of weeks my water has a brown particulate in it that coats my toilet bowl and clogs my Brita filters. Please help!

Case Date:

5/2/2012

I have sent a fax about customer contact yesterday. But I'm not sure whether you have received it. Because I didn't receive any confirmation message.

Case Date:

6/14/2012

Hello, I haven't received a water bill this month. Is it late, or lost? Thanks.

Case Date:

6/25/2012

Where is the May Water BILL????

Case Date:

6/27/2012

The website sited in the letter we received today does not do what the letter describes. There is no way to pay my bill online or view my account as the letter describes. And when I call - I get a recording that says to call back later. Why was this letter sent out before your website was ready?

Case Date:

7/5/2012

You no longer accept payments online?! What Einstein made that decision? Most services are expanding their online payment options. CBU has discontinued it.

Case Date:

7/23/2012

I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury