Case Date:

1/8/1998

CUSTOMER HAS SMALL WHITE COLORED BITS IN HER WATER. ADVISED CUSTOMER IT WAS CALCIUM CARBONATE FROM OUR CORROSION CONTROL PROGRAM.AFTER VISIT ON 01/13/98 ADVISED CUSTOMER TO TRY TURNING OFF THE WATER SOFTNER AND FLUSH HOT WATER AT MASTER BATHROMM FOR A WHILE TO SEE IF THAT WILL SOLVE PROBLEM. 01/19/98 - checked with customer. Perhaps some small improvement. Will check back in a week.

Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

1/8/1998

S - Not sorted

Case Date:

1/8/1998

C - Contaminated (food and dirt) S - Not sorted B - Boxes not broken down

Case Date:

1/8/1998

P - Non-collected plastics B - Boxes not broken down

Case Date:

1/8/1998

S - Not sorted B - Boxes not broken down

Case Date:

1/8/1998

F-B/recycling:

Case Date:

1/8/1998

FLAG STOP/Other/trash/recycling/other: Elderly woma w/arthritis. Would like to set up Flag-stop - with trash to be picked up off porch.

Case Date:

1/8/1998

Missed pick-up/recycling:

Case Date:

1/8/1998

Friday/recycl (1-2-98): Missed pick-up/recycling