Case Date:

9/26/2025

I live in a basement apartment at The Quarry apartments, and there is a recurring rat problem that has not been resolved by my property owner/management. Rats have been actively present in the window well outside my basement window. This is not the first time this issue has occurred — last year, rats managed to enter my apartment, and I had to purchase my own sticky pads to catch them. At that time, the property management was notified, but no permanent solution was put in place to prevent recurrence. This year, the problem has returned. I submitted a maintenance request several days ago, followed by multiple emails (including a formal escalation) and phone calls. Despite these efforts, the property management has failed to respond or take corrective action. The ongoing presence of rats poses a serious health and safety hazard and directly impacts the habitability of my apartment. Given that this is a repeated issue, and management has been unresponsive, I am requesting HAND to inspect the property and require the landlord to take immediate corrective action, including extermination and sealing of all potential entry points.

Case Date:

9/26/2025

Duke has changed this street lamp to a bright led. Our neighborhood has the amber lights. Can this lamp be changed to one that matches those in the area? This new one is too bright!

Case Date:

9/26/2025

Red light on Gifford Rd not working. Green light did work.

Case Date:

9/26/2025

Deserted car on the right hand no parking side of the road that's been there since Wednesday multiple notes on the car people ask him to move it right on the the curve of the hill as you come up 8th Street

Case Date:

9/26/2025

All of the street lights on Kirkwood and Dunn are out. This includes the large lights over the intersection. It is Friday night and someone will get hurt because the cars can't see them.

Case Date:

9/27/2025

No running water since 4:00PM on 9/26/25

Case Date:

9/27/2025

This meter is taking quarters but not registering them. I’m out $.50.

Case Date:

9/27/2025

This meter is taking quarters but not registering them. I’m out $.50.

Case Date:

9/27/2025

In the utility room of the home where the water heater, furnace, washer, and dryer is kept there is mold covering the walls aprox 40% of the room. As i, Cameron Riddle have asthma it has began to affect my breathing and im having to use my rescue inhaler more frequently. I have made multiple reports to the landlord Jeff Jones abouts via phone call and he has never made it a priority to come take care of it. I would like for someone to come and inspect this due to it being a direct health hazard to myself and to my family. Thank you

Case Date:

9/27/2025

302-308 N Jefferson St. Trash cans on Jefferson and 7th several days past pick up.