Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

12/19/2025

Citizen called to report that his recycling was picked up today but not his trash. He said his neighbor's trash was picked up. He would like a call back to confirm if the driver will be coming by today to collect.

Case Date:

12/22/2025

The lid was broken off our recycle can last week during collection. Can we please have a new small can delivered to our house? Thank you, Connie

Case Date:

12/27/2025

There is a traffic circle here that some people treat as a traffic circle and some people treat as a Y intersection. Some "one way" signs at the circle would help to clarify this intersection. Thank you.

Case Date:

12/29/2025

Stormwater runoff in alley (lack of storm sewer in area). Stormwater comes from alley up the hill and down into the low spots in this area. It could be mitigated with a storm sewer system.

Case Date:

12/27/2025

potholes getting deeper

Case Date:

12/29/2025

Can you do any anything about that street sign it like it needs be fladed people cant see that street name

Case Date:

12/29/2025

Our recycling bin lid was broken this morning during our weekly pick up.

Case Date:

4/26/2018

Spring has started and the outdoor smoke coming from the Barbecue is in full force at the Short Stop food-mart on North Smith Road. My wife and I had three meetings with the City Council about this issue in 2015. And 2 recorded meetings with the council as a whole and a second meeting a few weeks later. The smoke issue was to be addressed for this location. But Chris Smith sold the store without implementing the standards the City Council had requested he perform. He was supposed to install and indoor smoker by December of (2015) that never happened. And he then sold the business in spring of 2016. As an example of how bad this smoke is. I hung wet laundry outside yesterday (Wednesday 4-25-18). Hoping for that nice fresh air smell when it was dry. Our clothing smelled like we had been next to a campfire. So I had to rewash all of the clothing. This has become a HUMAN HEALTH hazard and it has not been taken seriously. The city did nothing after our meetings to address SMOKE issues from cooking outdoors. I really hate to call the Fire department each time I smell smoke. As the cost to the city will be ridiculous for putting out (3) outdoor smokers. But that is what I am going to start doing. As we cannot breath. She had a lung removed and everyone is turning a blind eye towards this fact. Let me know what the city can do. Our district representative Allison Chopra was at the meetings as she was running for office and won the election. But I was told she had slept since the meetings and did not remember the restrictions placed on the smoke issue. If necessary I can send you the link to the videos of the meetings and what was proposed. Thank You.

Case Date:

8/7/2019

I would like to request sidewalks/speed bumps on Elliston Dr. in Sherwood Oaks Neighborhood. Elliston is the main thourough fair to Sherwood Oaks Park, Jackson Creek Trail and Olcott Park, which also leads to Childs Elementary and Jackson Creek Middle School. There is significant foot traffic daily of adults, kids and pets being walked. Children go to school on this route and yet there is nothing provided to keep them safe. There are currently no sidewalks to keep foot traffic safe and no speed bumps to slow down traffic. People speed through this area whether local traffic or visitors to the park and what the city has done to date is not enough. Someone is going to get hurt and it will be on the onus of those who have chose to do nothing to keep pedestrians safe. Please consider making a change and putting sidewalks/speed bumps in to allow for safe travels for all in this area. Thank you