Case Date:

5/27/2025

all of building c hasnt had hot water in a week and a half. i have children, we cant clean,cook or anything. they have NO real.answers about when it will be fixed. they said bottom of hot water heater rusted out from leaking water, buy a new one sooner than a week and a half now. legally this is child neglect. i cannot care for my one and 3 year old. cause of no proper water. this building is legally not livable. they should have put us in another unit or a hotel. til this resolved, my neighbor had a newborn and cant bring her home without a proper enviroment aka no water.

Case Date:

10/29/2024

I just read the article where you're using a coconut powder treatment in the water. My wife is highly allergic to coconut. What are we supposed to do!? Whose stupid idea was this? Is there a way for us to filter this out? I mean we've ended up in the hospital before because she consumed coconut oil in food that we didn't know was in there. This is serious for us. Please stop this process. Help!

Case Date:

7/7/2025

the water is brown

Case Date:

8/21/2025

Brown water from faucet. Cleared up but wonder if there is a boil water advisory

Case Date:

2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?

Case Date:

2/25/1998

Customer got blue bill and service was terminated.

Case Date:

1/8/1998

Gary Coonce called re. his account that is in his wife's name - Katherine Coonce - at 1313 Hickory Grove Lane. Mr. Coonce has experienced high bills. He feels his sewer bill should not be double the amount of his water bill. Mr. Coonce stated that he or his wife will appear at the USB meeting on 1/20/98 to state his complaint at that time.

Case Date:

6/12/2001

Rec'd letter from Thomas R. Yeagley, 3911 W. Indian Creek Dr. He wanted to complain about his bill - felt his wastewater charge was too high. He watered his garden and other plantings.

Case Date:

5/25/1999

Mr. David Randolph (of IIG, Inc.) stopped in to complain that his water was shut off due to delinquency on a $30.00 acct. The shutoff cost him over $600.00 in loss of production. Mr. Randolph stated the shutoff could potentially have cost him machinery of plus pose an environmental hazard.

Case Date:

3/28/1997

SHE SAID HER BILL IS EXCESSIVELY HIGH, ACCT # 307-09400-03. SHE SAID CAP PAID $93.86 ON 2-25-97. SHE WILL BRING A COPY OF RECEIPT IN TO UTILITIES.