Case Date:

5/6/2025

Broken landscaping light across from the bus stop.

Case Date:

1/28/2026

The HVAC by the north entrance to the County side of Showers was giving off an almost Ozone like smell yesterday evening as I was leaving. Just wanted to bring it to your attention as I know that unit has had some issues recently.

Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

1/21/2026

A large orange END CONSTRUCTION sign with yellow lights that blink at night has been abandoned on the green space in front of our home. The home across the street also has a sign with a blinking light. Please remove and reuse where needed.

Case Date:

2/3/2026

My trash has not been picked up for the past 2 weeks.

Case Date:

12/13/2025

I don’t think I paid my ticket when I left the 4th street parking garage. I don’t want the bill to keep climbing.

Case Date:

2/3/2026

Sidewalk has not been shoveled.

Case Date:

1/31/2026

It’s been a week since the snowstorm and the sidewalk has not been shoveled

Case Date:

2/3/2026

Sidewalk has not been shoveled.

Case Date:

10/16/2025

At the S Highland / E 2nd St 4 way intersection I have within one week noticed four vehicles that have not obeyd the STOP signs on E 2nd street going east and west. Maybe the big tree in the north east corner needs to be trimmed a little? Or put up a pre warning sign of an upcoming four way STOP?