- Case Date:
- 11/20/2001
Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.
- Case Date:
- 11/19/2001
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
- Case Date:
- 11/14/2001
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
- Case Date:
- 10/12/2001
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
Line of Sight
401 N Morton ST
- Case Date:
- 10/11/2001
corner of E 5th and Clark Street--tree is overgrown. Heading east on 5th, if you look to the left you cannot see on-coming traffic
Parking on Unimproved Surface
401 N Morton ST
- Case Date:
- 6/1/2005
duvall wrote contesting a parking violation.
Traffic Related Complaints
401 N Morton ST
- Case Date:
- 6/1/2005
requesting a crosswalk at the entrance of sherwood oaks church where rogers road and spicewood lane intersect.
- Case Date:
- 6/1/2005
would like additional pavement markings on the speadbumps along morningside, longview, glenwood west.
Parking on Unimproved Surface
401 N Morton ST
- Case Date:
- 6/1/2005
wrote to contest a parking ticket and requested that a formal complaint be lodged with the department of publc works.
- Case Date:
- 6/1/2005
had a number of suggestion regarding sanitation route restructure and the leaf collection policies that the city employs.