Case Date:

1/15/1999

Subscriber states that he has recieved his current bill and that there is another field service charge on his bill. Mr Ashba thinks that this service charge is for someone coming out to his apartment. ( It appears from the memo received from Insight states that it is a late fee charge)

Case Date:

1/13/1999

Trash accummulating in the alley on the west side of the house.

Case Date:

1/12/1999

Received complaint from 74-year old lady that Bloomington Housing Authority will not clear the sidewalks of ice and snow.

Case Date:

1/12/1999

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Case Date:

1/9/1999

INDIANA UNDERGROUND CALLED FOR MIKE CASSIDY FOR EMERGENCY LINE LOCATES

Case Date:

1/8/1999

Mr. & Mrs. Hawkins receiving mixed messages about whether City actually is responsible for snow removal on their cul de sac. Their address doesn't seem to be on the list for snow removal so they must call each time snow removal is required. Chris, please clarify.

Case Date:

1/8/1999

Customer said water has an off taste. Like "mineral" taste.

Case Date:

1/7/1999

AFTER HOURS CALL- WANTS WATER SHUT OFF

Case Date:

1/6/1999

WATER MAIN BREAK, 1/5/1999, CAUSED AIR IN HIS LINES RATTLING HIS WATER PIPES AND CAUSED SEALS ON TOILET TO BLOW

Case Date:

1/6/1999

SHUT WATER OFF FOR CUSTOMER-AFTER HOURS CALL AT CONTROL