Case Date:

7/21/2003

Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.

Case Date:

7/21/2003

Grass not cut.

Case Date:

7/21/2003

Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.

Case Date:

7/17/2003

faxed GA/ other/trash/ several cans have stickers but more than one bag in them. She says they are not over 40 bls & it is in 32 gallon cans. Notice left says must have sticker for each bag. Chris said 1 ssticker per 32 gallon can She (customer) is requesting feedback

Case Date:

7/17/2003

Faxed GA/ Missed pick-up/yard waste: Please pick up when you get a chance

Case Date:

7/17/2003

Trash everywhere.

Case Date:

7/16/2003

no sticker

Case Date:

7/16/2003

no sticker

Case Date:

7/16/2003

yardwatse no sticker

Case Date:

7/16/2003

no sticker