Case Date:

1/30/2026

College crowd repeatedly used the ice rink as a stationary hangout. Photos are available. I complained twice to staff due to having young first time skaters with me needing the rail. The rink already was a busy night. First time they made an announcement. Second time they said they couldn't do anything about it. Please do better. Kids ice skating for the first time, and paying for it, take precedent over young adults standing and taking selfies please.

Case Date:

2/16/2026

Bryan Park Tennis court lights turn off at 9pm instead of 1030pm

Case Date:

2/10/2026

In both the large and small dog parks the obstacles are rotting. There are stacked logs that my dog has loved jumping on/over as part of the obstacle coarse. Last summer those were rotting away and becoming a hazard for any dog to be on. They have further degraded. They are ready to collapse at any point with weight applied, but also the shear amount of wood pieces that could become splintered into a paw is a major health and safety risk to all dogs. I would love to see these replaced and maintenanced on a regular basis to ensure they don’t become a safety hazard. If at all possible some further spacing on the log obstacles would be great as well. They are too close together and cause her to take pause in between jumps to readjust her body before she can jump to the next. Some more space between would allow for a smooth transition from obstacle to obstacle. Thank you so much for all that you do.

Case Date:

5/14/2026

Every time that I have used the women's restroom by the baseball fields that are used for soccer, there has been no soap in the dispenser. I generally only use the facility right after it has been unlocked, so I'm sure it's not that the soccer and baseball players have used it all. We would all like to have clean bathrooms, but it's hard to get people to treat the facility with respect when there are recurring basic problems like this.

Case Date:

5/11/2026

No toilet paper in the mens bathroom at the southern baseball fields.

Case Date:

4/22/2026

I’m writing to express concern about the current condition of the Twin Lakes Recreation Center. As a member for several years who regularly participates in several of the free classes offered, I’ve seen the facility over time and feel it’s important to share these concerns. While the Center has great potential, several ongoing issues are significantly impacting the overall experience. First, the lack of music in the workout areas makes the environment feel uninviting and low-energy. Music is a basic expectation in most fitness spaces and plays an important role in motivation. Additionally, much of the equipment appears outdated and in need of replacement or maintenance. This not only affects usability but can also raise safety concerns. Along those same lines, the furniture throughout the facility is worn and visibly old, which contributes to an overall impression that the space is not being adequately maintained. There are also operational issues that need attention. Broken clocks throughout the facility make it difficult for folks to manage their time effectively during workouts or classes. On top of that, the limited class availability does not meet the community's needs, especially for those who rely on structured fitness options. It would be nice to have multiple time slots for the HIIT and Bootcamp classes! Taken together, these issues create an experience that falls short of what a community recreation facility should provide. I hope these concerns are taken seriously and that improvements can be made to better serve the community. Thank you.

Case Date:

6/6/2012

Our son plays Babe Ruth baseball at Winslow on the Gold Field. We are very unhappy with the lights there. There are several lights burned out on each pole and when the 7:45 game is going on it gets very dark. It is quite dangerous, especially around home plate for the batter, catcher,and umpire. Someone is going to get hurt. If it is our son, we won't hesitate to take action. The lights need to be replaced!

Case Date:

7/24/2012

Hello, I was interested in having my band play a Tuesday afternoon at People's Park. I've searched all thru this website and haven't found any info on who to contact. Even if they are filled up for this summer, I'd still like to know who to speak to about next summer. Thanks, John

Case Date:

7/22/2012

We are wondering if there is a nurse who attends Karst Farm daycamp. Our son has a strong peanut allergy, and is required to carry an EpiPen. According to the authorization form, parks and rec employees are not allowed to administer injections. In our opinion our son is too young to inject himself, not to mention while having an anaphylactic attack he might not be able to think clearly enough to inject himself . So what this sounds like, is if he has an attack then he must wait for the ambulance to show up to inject his EpiPen. This is ludicrous. Please call me back in the morning with some clarification. Thank you.

Case Date:

9/22/2012

I registered for the Homegrown Farm Tour and have realized I can no longer attend so I would like to cancel my two reservations (under my name) and get a refund. I sent an email in a few days ago, but received no reply about the refund. Any information about how to go about canceling my reservation and getting a refund would be greatly appreciated. Thank you.