Case Date:

4/23/2023

Raw sewage from cleanout all over between sidewalk and street. This has happened sporadically for years, but several times in the last month.

Case Date:

4/25/2023

Like others, I had multiple times the "Processing your service request." as final step for a report -- it never finished processing. :/

Case Date:

5/6/2023

I submitted a report yesterday, May 5, 2023. As my husband and I thought back through the week... it was Tuesday morning, May 2, 2023 when this happened. Driving south on Rogers at 8:15am. A work sign crashed into my car. The worker and I examined the side of the car. At home, I saw that the antennae has been slashed; there is also some damage to the top of the car in front of the antennae. My case number is #183678 and was given to Adam Weson to handle. I will get an estimate for repairs this week. Who must I contact to have this resolved? Thank-you, Kim

Case Date:

5/6/2023

Can we PLEASE move the bus stop signage / stop location at least 30 ft north of its current location to prevent people from falling into a drainage sinkhole this is located next to the existing drain. We reported this sinkhole THREE years ago, but nothing has been done, and now it's a hazard to passengers getting off of the #5 bus. Do I have to wait until Mayor Thomson to finally get this fixed? Hamilton has ignored this for THREE F'N YEARS. Sad.

Case Date:

5/8/2023

Sidewalk floods every time it rains and leaves a thick layer of mud

Case Date:

5/22/2023

Need to stop water service immediately

Case Date:

5/24/2023

Sidewalk covered in mud and gravel from poor drainage

Case Date:

5/27/2023

I was a few days late making my April payment. My account still does not reflect the payment I made on 5/5.

Case Date:

5/31/2023

There are marked parking spots. Is this blocking spots allowed?

Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.