Case Date:

9/28/1998

S

Case Date:

9/27/1998

sewer backup at manhole by Arby's

Case Date:

9/26/1998

leak, wants water turned off after hours call taken by Control

Case Date:

9/25/1998

Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/25/1998

Customer called and said that she received incorrect bill.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

9/25/1998

Tuesday/Missed pick-up/trash: trash is tagged. to her knowledge, no notice was left. Also, trash missed at 1305 W 17th.