Case Date:

11/9/2020

Our recycling has not ben picked up in the last two weeks even when we had barely anything in there. There has never been anything sticking out.

Case Date:

11/17/2020

I just wanted to send a thank you to the recycling people who take care of our neighborhood. Today I watched them walk up the driveway to get my bin that I'd forgotten to put near the road. Please let them know I really appreciate them!

Case Date:

12/8/2020

Disabled car been there for days

Case Date:

12/22/2020

Hallo, it is common recently that when our recycling bin is being emptied by your crew, several items are being scattered in our [property and the nearby park. Could you please make a note for the crew to be a bit more careful in the future. Thank you

Case Date:

4/24/2021

The intersection of Adams and Kirkwood badly needs left turn signals. My wife and I deliver Meals on Wheels once a month. Our route has us coming down Adams from the north, and then turning eastward on Kirkwood. More than once we’ve found that turn difficult. Mostly it has been large streams of traffic coming toward us, making it hard to turn left. The worst has been when there seemed to be no traffic, but as we were ready to turn left, a car came fast up the hill toward us, and it was not visible until the last minute. Please fix this problem!

Case Date:

4/24/2021

The intersection of Adams and Kirkwood badly needs left turn signals. My wife and I deliver Meals on Wheels once a month. Our route has us coming down Adams from the north, and then turning eastward on Kirkwood. More than once we’ve found that turn difficult. Mostly it has been large streams of traffic coming toward us, making it hard to turn left. The worst has been when there seemed to be no traffic, but as we were ready to turn left, a car came fast up the hill toward us, and it was not visible until the last minute. Please fix this problem!

Case Date:

4/27/2021

Our recycling did not get picked up & I don’t know why. Please advise.

Case Date:

1/31/2018

re your web site design, could you consider changing it so that the image doesn't take up more than half the screen space? you really might want to reconsider this aspect of your web site design. Thanks.

Case Date:

2/10/2018

Events schedule has a display problem: Notice: Undefined variable: created in Drupal\archive\Breadcrumb\BreadcrumbBuilder->build() (line 65 of modules/contrib/archive/src/Breadcrumb/BreadcrumbBuilder.php).

Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.