Case Date:

5/30/2024

There is a utility pole at the SW corner of this property (by the alley) that is completely covered in vines, most, perhaps all of which are poison ivy. The vines are right next to the alley and tenant parking lot and are so high up (25+ feet) that the vine is going to seed. Is this the responsibility of the adjacent property owner, or do the utility companies maintain their poles? If the latter, do we have to wait the 5-year cycle for them to come by and do the trimming, or will they come by if someone requests it? And if so, how do we contact the utility which bears the responsibility?

Case Date:

6/18/2024

Trash container stolen. Please replace at no charge per Adam Watson and Rhea Carter

Case Date:

6/17/2024

HAND has left a notice on the "front door" of this house (12th Street side), but the actual door that is used to get into the house is the deck door off the alley. Current tenants probably will never see the notice unless it is moved to the door that they use.

Case Date:

6/3/2024

Large (beautiful) sycamore on the SE corner of Fess/11th is encased in vines, some of which are poison ivy. This is right by the sidewalk, and appears to be in the City ROW. Is the trimming of the vines the responsibility of the owner? Elevate says IU owns this parcel. It looks like the vines are so heavy that it is stressing the tree. There is also a large maple (?) just east of it that has some vines, but it only looks like a Euonymous.

Case Date:

6/3/2024

One of the two trees in the City ROW in front of this house (the west tree) is almost completely dead with large branches high up that look like they could fall any minute onto something or someone. The east tree looks fine, except for all the vines growing on it that could be stressing it.

Case Date:

6/11/2024

Missing tree grate. This is a trip hazard and not ADA compliant. Please replace tree grate or install pavers.

Case Date:

6/18/2024

I submitted a uReport on 6/16 asking that our trash be picked up with this week (week of 6/17) since our house was skipped last week (the week of 6/10). uReport #188966. I received an email at 6:51am on 6/17 requesting I put my trash out and that a truck was being sent. I did put my trash out, but it was not picked up. I assume I didn't get it out fast enough. This issue was listed as "resolved" and was closed by the City. The issue was not resolved and shouldn't have been closed. Again, I am asking someone to confirm that our house will not be skipped again this week. Trash pick up is Wednesdays for this neighborhood. Can someone confirm that our house won't be skipped again? Thank you.

Case Date:

6/13/2024

Hello, We believe our trash cart has been stolen from a property we manage. Could you please provide the trash cart container # and what the price of a replacement would be if we are not able to find the original? Account #14841-012 Service Address: 817 W 11th Street Medium Cart (1) - $16.00 Thank you, -- Stacy Waller Accountant

Case Date:

6/18/2024

The lid to my gray trash bin has been holding on by one hinge for months. It is now gone for good. Can it be replaced> Bin number 7171668

Case Date:

6/17/2024

Garbage was picked up today but they only emptied the bins and left the ripped-open bags that were lying on the ground. Tenants have now moved out.