Case Date:

10/25/1996

LEAK AT WATER METER PIT/ CUSTOMERS PROBLEM

Case Date:

10/25/1996

MUD N SEWER LINE READY TO HOOK UP

Case Date:

10/24/1996

dirty water

Case Date:

10/22/1996

Resident states that the monthly bill keeps raising. An increase of $1.00 this month was attributed to the franchise fee increase. The resident stated that TCI told them that the City was asking for more money, and that this increase would have to be passed on to the customer. It is really hard for people on fixed incomes when the bill increases every month. Resident states that his bill has raised every month since he subscribed to TCI.

Case Date:

10/22/1996

Resident states that the monthly bill keeps raising. An increase of $1.00 this month was attributed to the franchise fee increase. The resident stated that TCI told them that the City was asking for more money, and that this increase would have to be passed on to the customer. It is really hard for people on fixed incomes when the bill increases every month. Resident states that his bill has raised every month since he subscribed to TCI.

Case Date:

10/22/1996

MS. ROBBINS FEELS THAT THE METHOD USED TO ASSESS WATER AND SEWER BILLS IN SUMMER AND EARLY IS UNFAIR. SHE FEELS CUSTOMERS SHOULD BE GIVEN A BREAK ON THE BILLING FOR THE MONTH OF OCTOBER ALSO.

Case Date:

10/17/1996

Huge pole sign on site - grabs your attention - distracting "Auto Heaven".

Case Date:

10/16/1996

Poplar tree on S.W. corner of Wilson & Stull drops leaves all over yard of house close by. (not sure if 701 is correct address for location of tree) Complaintant said unable to keep yard clean due to this tree. Assume they want owner of tree to cut tree. Complaintant has not talked to owner personally.

Case Date:

10/9/1996

RESIDENT STATES THAT THEY ARE STILL RECEIVING BAD SERVICE FROM TCI. THE UPPER CHANNELS ARE NOT CLEAR. HE HAS COMPLAINED TO TCI, WHO STATED THAT THE PROBLEM IS IN HIS HOUSE. RESIDENT HAS RE-WIRED THE HOUSE AND IS STILL HAVING THE SAME PROBLEM. iN REGARDS TO THE CHANGE IN CHANNELS, HE CONTACTED TCI AND WAS TOLD THAT IT WAS A CORPORATE DECISION. RESIDENT WANTS TO KNOW HOW A PUBLIC REGULATED UTILITY CAN MAKE THESE CHANGES ON A CORPORATE LEVEL, WITHOUT CHECKING WITH ITS LOCAL SUBSCRIBERS. RESID

Case Date:

10/9/1996

RESIDENT STATES THAT THEY ARE STILL RECEIVING BAD SERVICE FROM TCI. THE UPPER CHANNELS ARE NOT CLEAR. HE HAS COMPLAINED TO TCI, WHO STATED THAT THE PROBLEM IS IN HIS HOUSE. RESIDENT HAS RE-WIRED THE HOUSE AND IS STILL HAVING THE SAME PROBLEM. iN REGARDS TO THE CHANGE IN CHANNELS, HE CONTACTED TCI AND WAS TOLD THAT IT WAS A CORPORATE DECISION. RESIDENT WANTS TO KNOW HOW A PUBLIC REGULATED UTILITY CAN MAKE THESE CHANGES ON A CORPORATE LEVEL, WITHOUT CHECKING WITH ITS LOCAL SUBSCRIBERS. RESID