Case Date:

9/26/2025

I live in a basement apartment at The Quarry apartments, and there is a recurring rat problem that has not been resolved by my property owner/management. Rats have been actively present in the window well outside my basement window. This is not the first time this issue has occurred — last year, rats managed to enter my apartment, and I had to purchase my own sticky pads to catch them. At that time, the property management was notified, but no permanent solution was put in place to prevent recurrence. This year, the problem has returned. I submitted a maintenance request several days ago, followed by multiple emails (including a formal escalation) and phone calls. Despite these efforts, the property management has failed to respond or take corrective action. The ongoing presence of rats poses a serious health and safety hazard and directly impacts the habitability of my apartment. Given that this is a repeated issue, and management has been unresponsive, I am requesting HAND to inspect the property and require the landlord to take immediate corrective action, including extermination and sealing of all potential entry points.

Case Date:

8/24/2025

At the Winslow Woods Nature Trail, up on the hill as you're heading to the streets behind the trail (E. Azelea Ln and S. Bent Tree Dr.), there is a yellow jacket nest buried to one side in a thicket. I have noticed them the past couple days I've been out there getting more aggressive and expanding their territory. I was also stung by one before I knew they were there. They seem to be increasing in number, so wanted to let you know to warn anyone who might be allergic, or if children/pets are out there. Thanks!

Case Date:

9/27/2025

Someone is camping in this park

Case Date:

9/25/2025

At the corner of 801 S Eastside & 1st Street there have been repeated times where trash cans are left close to the road 3-4 days after trash pick-up.

Case Date:

9/16/2025

Piles of garbage left out on the front yard etc. At what point does enforcement of this house get serious? They are repeat offenders.

Case Date:

9/30/2025

There is a large amount of sand and gravel at the base of Olive St, where it meets Hillside (1200 E Hillside). It is a danger for cyclists.

Case Date:

9/26/2025

There's some sort of big divot or hole forming on E. Janet Drive near the intersection with 446. It is on the south side of the road. Can this get patched?

Case Date:

9/30/2025

Street light is out

Case Date:

9/29/2025

the overgrowth from B-Line has made Morton Street from Howe to Smith a one lane road, which causes issues on an already overly tight turn at Smith & Morton. can this be cut back/down? thanks for your time and consideration. kind regards, NE

Case Date:

9/30/2025

Staled vehicles for months disturbing traffic on the street.