Case Date:

7/31/2025

Water meter pit in alley on north side of 514 S Grant St has a broken cap, and looks like vehicle’s tires have been driving into the pit.

Case Date:

8/2/2025

My cold water was brown this morning at 5am. I couldn't find a boil order.

Case Date:

7/21/2025

water has turned light brown in my house.

Case Date:

7/27/2025

I can hear water moving in the wall where the water enters the house from the meter/shutoff in my front yard. If I shut the water off inside the house where it enters, the sound stops. I have checked every place water is available in the house and outdoor spickets and there are no leaks or sound. I doubt it is related, but Saturday evening, July 26, our street lost power for 3 hours. Duke had a few large bucket trucks on our street around 10:45pm.Does the water department come here make sure there isn’t a leak inside the cover in the front yard?

Case Date:

1/2/2018

water meter is frozen, homeowner has checked the pipes throughout the home.

Case Date:

2/2/2018

Hello, My name is William Castana, I am a billing specialist with Ecova, Inc., I am writing you to inquire about missing invoices for the listed customer numbers 200410-001 and 13138-004If you could please forward any unpaid invoices to me for processing. If you need anything further from me, please let me know. My phone number is 866.322.4547 ext.7233, and I am available from 7-3:30 PST.

Case Date:

2/7/2018

yes I received a note on my door that I had used 25,000 gallons of water and I need to contact the utilities and so I did and they said the meter showed that and I should contact a plumber so I did paid a plumber to come out and he spent four hours at my house and he found no leaks but to be safe he put new flaps and supplies in out toilets and now not only am I out the money for a plumber but also they want me to pay these high water bills I am on a fixed income and there is no way I can do this so what can we do about this

Case Date:

2/15/2018

eSuite utilities site is throwing an error when logging in to the site with bill information

Case Date:

2/21/2018

We received an extremely high water bill this past month. I was on the phone with someone from the Utilities department and they explained to me that out meter was running high from 2/1 and then by 2/18 it was back to normal. During that time we received no notification that we had our water was running high and we even had a plumber come out but it was a day after our meter went back down. I want to know if our meter can be re-read to make sure it is running accurately and to get our bill readjusted because I will not pay a $800 water bill.

Case Date:

2/22/2018

my bill was adjustment and the correct charge for small cart on January, but and this month February 2018 the problem back I have charge for a medium cart. I need pay just a small car, because a choose small cart . Is there somebody help me with other adjustment and fix my bill again. Monroe county Bloomington Indiana22/2018.