Case Date:

5/11/2002

faxed 5/1/3:40pm kb/ paper/plastic picked up glass & metal left, no notice was left she didn't want to leave name or #

Case Date:

5/13/2002

not sorted; trash mixed in; non-recyclable items

Case Date:

5/13/2002

faxed trb/11:50/missed pick-up/trash/ They have the tags on the container, but she says a piece of them melted off due to rain.

Case Date:

5/13/2002

not sorted

Case Date:

5/13/2002

Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.

Case Date:

5/13/2002

STORM WATER IS STANDING IN HIS YARD

Case Date:

5/13/2002

STORM DRAIN IS CLOGGED

Case Date:

5/13/2002

The M.C. Health Department transfered a complaint to HAND that they received from Mr. Joluff. Mr. Joluff stated that there has been trash sitting outside of lots 32 and 33 for over a year.

Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.

Case Date:

5/14/2002

cardboard not flattened