Phone Call: His DSL connection runs very slowly, but only after the computer has been on standby or has been off for awhile. He has contacted Insight on several occassions and they have come out and looked at it, but the problem still exists. The browser will often freeze after using it for awhile. He feels that they have been unresponsive to his complaints and have ignored the fact that he is disabled and incapable of doing some of the task that they have asked him to do when they have come to his home.