Phone Call: OTHER/SAID SHE WAS PROMISED A RECYCLE BIN LAST WEEK AND DID NOT RECEIVE IT. SHE'S VERY UPSET ABOUT IT. SHE HAD BORROWED HER NEIGHBORS BIN, SO I EXPLAINED THAT IF THE GUYS SAY A BIN AT HER RESIDENCE, THEY PROBABLY WOULD NOT LEAVE ANOTHER ONE THERE. CALLED BACK ON 5-1-98 AND SAID THANK YOU FOR "GOING ABOVE AND BEYOND " TO DELIVER HER RECYCLING BIN THIS MORNING. SHE FELT BAD FOR COMPLAINING. THANK YOU VERY MUCH.