5/15/2012 13:10:08 Closed by RayeAnn Cox
refunded overpayment
closed: Resolved #126147
Parking Meters and Citations: Request
I paid my son's 40.00 parking ticket #I1200280 on line May 9, 2012. Your website said that it did not go through. So I tried it again, and it said there was a problem with the credit card. I tried it one more time and it went through. Well... I received three receipts saying it was paid. Ref. #1 = 10.174.5.142-1372DBC7397-70EF2644-3DD4FC3E Ref. #2 = 10.174.5.142-1372DA975E1-4455AA88-796A35A7 Ref. #3 = 10.174.5.142-1372DA49A86-7BD90C64-518A26FB Two of the three receipts have shown up on my credit card. So now I have paid 80.00 for a 40.00 ticket. Please check into this error and make the necessary changes as soon as possible. I hope that the 3rd receipt does not show up on my credit card. You may also want to look into your website and figure out WHY this happened. I will be looking for a credit to my account and would appreciate an acknowledgement to this issue. Sincerely Karen M. Staats
- Assigned to
- RayeAnn Cox
History
5/15/2012 13:09:09 RayeAnn Cox contacted Anonymous
Ms. Staats, Your card was charged each of the three times you tried to make the payment. I have contacted our Credit Card Company to report this issue. Your card has been refunded $80.00. I am apologize for any inconvenience this may have caused you.