I had a very bad experience on the Bloomington Transit today. At 4:04pm 13 Aug 12, I caught Bus # 0863 to downtown; I requested of the Driver at that time to contact the terminal if he was going to be late for the 4W Bus Heatherwood, which leaves at 4:10 approx. He waited till too late after we departed to contact the terminal and subsequently I missed by bus. I was forced to wait 1 more hour for another bus. I purchased a 30 day bus pass in hope that the City Transit system would be responsible and courteous professional drivers. I called 336-ride and spoke with Supv Anna. Now, I was upset of course but I at not item threatened her because I have a witness that will verify the words I spoke. I told her of my experience, she acted as if she was overwhelmed and unattached to my situation, she advised about a recent change BT made on their printed schedule that they are not responsible for certain conditions. That may be so but, they need to re-look at their system and re-work the routes and drive times to better serve the public. I have been riding the bus only for two months and I have had call and report Driver attitudes and wreckless driving behavior. The mayor needs to be advised of this so he can direct a inquiries into BTs lack of safety and good service the citizens of this "safe and civil city" I most likely will not ride a bus once I get my car back. One more issue. A young black women shared with he of an incident where a white driver would not open the door on the bus one and let her in. I have her name and phone number because she is of am ethnic background, she believes the city will not address her issue either. What is Bloomington becoming Mr Mayor!