City of Bloomington, Indiana

closed: Resolved #129601

Website & Web Services Feedback:

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

Assigned to
Alan Schertz

Most tickets of this type should be closed within 2 days, although some cases may be longer. 17 days have already passed.


11/27/2012 17:28:46 Closed by Alan Schertz

I am assuming this has been resolved for the fact that I have not heard back from them

11/10/2012 07:14:43 Alan Schertz contacted Anonymous

First off thanks Brian for using the "Website and Mobile apps feedback" form to inform us of your difficulty. I know it is a little more effort on your part but it does create a tractable "issue ticket" in our systems. The error message that you described is a side effect of a memory issue at the web server where the server can no longer service requests. This condition should not be happening. You are correct that we should try and replace this message with something a little more human readable. i.e. " We cannot process your request at this time..." But back to your issue: This morning at home, when I first noticed your issue ticket via an email, I tried to login and pay a portion of my own water bill as a test. I was able to pay and it looks like the system has credited my water account and debited my credit card. So I believe the system has "recovered" from the issue without any system administration action. Could I ask for a little more information: What part of the application gave the error that you received? 1. at the initial login screen? 2. were you able to see the screen that initially states the amount you owe? 3. were you able to get to the payment form where you add your credit card information: name, address, cc#, amount? You might try it again this morning since it did work for me. I will be reviewing the logs once I get back in the office. I am assuming your experienced the error around 9pm on Friday night. Thanks again for informing us of this issue.

11/9/2012 21:55:02 Anonymous assigned this case to Alan Schertz

11/9/2012 21:55:02 Opened by Anonymous