uReport

City of Bloomington, Indiana

closed: Resolved #133715

City Construction Projects:

Other: Road construction project on South Rogers St. Particular address 2018 S. Rogers. My elderly aunt (85 yrs old) lives at the back of this driveway. For the second time this summer I have had to complain about her driveway being inaccessible. We can park on the street to visit, but because of her physical condition she cannot walk to the street to our cars. Last Wednesday concrete was poured, a family member talked to someone on the construction crew and was told it couldn't be driven on until Monday. This is Tuesday and the driveway is still inaccessable! How many days is a person expected to stay in their home because of this? I called the Public Works number earlier this summer, unfortunately I don't recall the date, but it was on a Friday and I asked to speak to the person in charge of this project, I was given Justin Wykoff's voice mail. He never returned my call. I called 339-1444 after normal work hours and they also tried to give me Justin's name but I said he never returned my call and it was urgent that we get this driveway accessible so she could leave her home. I was given the Contractor's phone number, I left a message for him, didn't receive a call back so I called him again around 8:30 that evening and he said he would get it fixed on Saturday. It was fixed by 10:30 Saturday morning. I never heard anything from Justin. I called Justin Wykoff again this afternoon and left a message, I have not received a call back. I went by there this evening at 5:30 and took pictures which I am attaching to show the current state of the driveway. We need to get her out of the house, she's elderly but that doesn't mean she should be trapped in her house. It should be a common courtesy if nothing else for Justin to return my call and at least tell me when we can get in her driveway. Would it be better if I just contact the newspaper next time and let them know that city employees and the contractors the city does business with does not care about our elderly citizens being stuck in their homes for more than 7 days because of this construction project? I'm sure there are other elderly people living in the midst of this construction but their homes may be closer to the street or they may not have someone to complain for them. I'm not sure what can be done to avoid this situation during the remainder of this construction, but I think every option should be considered beforehand for the elderly or handicapped citizens. I would like for Justin Wykoff to call me at the above number and explain to me what the delay is in gettin this driveway open and why he has not returned my calls. He could have at least followed up with me on the first complaint to make sure it was resolved.

History

8/29/2013 16:53:58 Closed by Anonymous

An email was sent to the complainant letting them know of the correct contact and that we apologize for Milestone not informing them of the time needed to replace their driveway

8/29/2013 16:29:57 Anonymous inspected this Location

Provided complainant with correct contact information in case of future issues.

8/29/2013 16:28:44 Anonymous contacted Anonymous

I emailed Angela Eads and let her know that should she have any further issues she can reach Chuck Wildt on his cell phone and that we apologize for Milestone not letting her Aunt know in advance regarding the need to replace the drive as part of the project which takes a minimum of 3 days for concrete to cure.

8/28/2013 16:36:22 Anonymous assigned this case to Anonymous

They have tried to contact Justin several times. Would like follow up.

8/27/2013 20:34:10 Anonymous assigned this case to Anonymous

8/27/2013 20:34:10 Opened by Anonymous