12/20/2013 12:00:13 Closed by Nancy Axsom
Refund check was mailed 12/19/13.
closed: Resolved #134837
Water Utility Billing Problems: Question
Phone Call: Dana Leann Mobley called questioning why she is being billed for wastewater. Claims she is on septic. However, upon review of CUBS acct, it appears that she was part of the SR 48 project and the State paid her connection fees. Nancy has previous knowledge of this acct. Please review and contact customer back at 336-1095. Her address is 5414 W SR 48. System couldn't find the address.
- Assigned to
- Nancy Axsom
History
12/20/2013 11:59:38 Nancy Axsom followed up on this ticket
Refund check was mailed 12/19/13.
11/13/2013 11:33:38 Nancy Axsom followed up on this ticket
I spoke w/Ms Mobley 11/8/13 letting her know we were waiting on the request for her refund to be approved. I am still waiting on confirmation w/ J. Fleig regarding the sewer connection fee. Today, I checked her account, and the credit has been applied. I'm waiting on confirmation when check will be mailed.
10/24/2013 16:11:14 Nancy Axsom followed up on this ticket
I spoke w/Ms Mobley on Tue, Oct 22. I explained we would give her a refund of the usage/monthly charges she has been billed to date. It would be large enough of an amount that we would send her a refund check. She said the State, via Jim Couch, said they would pay her 1000 conn fee because her house flooded as a result of some negligence on behalf of their contractor. I'm waiting on Jane Fleig to return from vaca to get more clarification on that part. Ms. Mobley said she was not ready to connect to sewer at this time.
10/18/2013 11:03:57 Nancy Axsom followed up on this ticket
I am researching to see if I received any documentation which would have caused me to have started sewer service at this location. I will contact Ms. Mobley on Monday 10/21/13.
10/17/2013 12:17:01 Updated by Tonia Lucas
10/17/2013 12:14:58 Tonia Lucas assigned this case to Nancy Axsom
Printed out CUBS Eng Detail Screen and left in your office for reference.